Refund Policy

This Refund Policy explains how refunds are handled for bookings and payments made with My Biggest Little Dream Studio (MBLD). By booking our services, you agree to the terms below.

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1. Booking confirmation

A booking is confirmed only after full or partial payment is received. Once confirmed, your time slot is reserved exclusively for you.

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2. Cancellations by the client

If you need to cancel your booking, you must notify us in advance.

• Cancellations made within the allowed notice period may be eligible for a partial or full refund.

• Cancellations made after the allowed notice period may not be eligible for a refund.

• No-shows are not eligible for refunds.

Specific cancellation timeframes will be shared at the time of booking.

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3. Cancellations by MBLD

If MBLD must cancel your booking due to technical issues, emergencies, or other unexpected reasons, you will be offered a full refund or the option to reschedule at no extra cost.

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4. Refund processing

Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your bank or payment provider.

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5. Non-refundable services

Certain services, promotional bookings, deposits, and customized services may be non-refundable. This will always be clearly communicated before payment is made.

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6. Equipment rental refunds

If equipment is picked up or used, it is not eligible for a refund unless there is a verified technical issue with the equipment.

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7. Contact us

If you have any questions about this Refund Policy, please contact us at:
office@mbldstudio.com
220-2238 Yukon Street, Vancouver, BC V5Y 3P2