This Refund Policy explains how refunds are handled for bookings and payments made with My Biggest Little Dream Studio (MBLD). By booking our services, you agree to the terms below.

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1. Booking confirmation

A booking is confirmed only after full or partial payment is received. Once confirmed, your time slot is reserved exclusively for you.

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2. Cancellations by the client

If you need to cancel your booking, you must notify us in advance.

• Cancellations made within the allowed notice period may be eligible for a partial or full refund.

• Cancellations made after the allowed notice period may not be eligible for a refund.

• No-shows are not eligible for refunds.

Specific cancellation timeframes will be shared at the time of booking.

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3. Cancellations by MBLD

If MBLD must cancel your booking due to technical issues, emergencies, or other unexpected reasons, you will be offered a full refund or the option to reschedule at no extra cost.

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4. Refund processing

Approved refunds will be processed using the original payment method. Refund processing times may vary depending on your bank or payment provider.

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5. Non-refundable services

Certain services, promotional bookings, deposits, and customized services may be non-refundable. This will always be clearly communicated before payment is made.

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6. Equipment rental refunds

If equipment is picked up or used, it is not eligible for a refund unless there is a verified technical issue with the equipment.

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7. Contact us

If you have any questions about this Refund Policy, please contact us at:
office@mbldstudio.com
220-2238 Yukon Street, Vancouver, BC V5Y 3P2